Can't reach out to customer support

[liamster111]

My number transfer "completed" when I signed up and I was using my old number for a few weeks through public mobile but my number was still registered with my previous provider so phone calls from that providers customers were sent to vm. I was going to contact support to see if that could be fixed but today I got a text that my number transfer failed weeks later and have been assigned a temporary number, just looking for a customer support agent to help me please as I no longer have an account with the previous provider so I can't complete the number transfer process

[computergeek541]

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@liamster111 wrote:

My number transfer "completed" when I signed up and I was using my old number for a few weeks through public mobile but my number was still registered with my previous provider so phone calls from that providers customers were sent to vm. I was going to contact support to see if that could be fixed but today I got a text that my number transfer failed weeks later and have been assigned a temporary number, just looking for a customer support agent to help me please as I no longer have an account with the previous provider so I can't complete the number transfer process

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Please open a ticket using the chatbot.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the ticketing system in the chatbot gives an error message, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@liamster111 

did you reply yes to a text from your old provider to approve the port??

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1 · Accepted solution]

@liamster111  Sounds like the port didn’t complete . I would start with porting team first will send  you the number private message . But to submit ticket you can use this direct link to support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437