Can't port in

[Mikea456]

Something went wrong during my transfer and I now have no service with my Koodo account or PM.   I can't receive my confirmation code via text 

[hTideGnow · Accepted solution]

hi @Mikea456 

happy that it is all sorted 

for adding the referral code back, PM support can help.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Mikea456]

Sorry... I went into panic mode and didn't read the message properly.  It was sending it to my e-mail LOL.... all is good now.  Another question - I didn't see a spot to enter a referal code.  I have one from my wife's account.  Is there somewhere to enter that now?

[Chalupa_Batman]

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@Mikea456 wrote:

Something went wrong during my transfer and I now have no service with my Koodo account or PM.   I can't receive my confirmation code via text 

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Hello @Mikea456 

It may not be a porting problem just yet. Have you tried to reboot your phone? What about trying your SIM card in a different phone? Sometimes it just needs to be reprovisioned. 

[hTideGnow]

hi @Mikea456 

you are lucky that Koodo and PM are both owned by Telus and porting team can help to move the line here even your Koodo account is not active

  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call