Can't port in my Telus number

[FlipFone]

Also trying to port a number over to Public, getting "generic error" :

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue.

(logging out changes nothing, I get this error in a loop.)

[Lieux]

Happy for you @FlipFone and welcome to public mobile!!!!

[FlipFone]

Whoa! For self-serve this line sure moves fast! I must admit I was leery when the self-help page wouldn't work and I had to email my request to port in my number. However, the Moderator Team (Celsina) had it done lickity-split. While I'm still technically with Telus, I'm glad I'm not being forced to spend $70 per month! Thanks

[krazykiwi]

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@FlipFone wrote:

Also trying to port a number over to Public, getting "generic error" :

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue.

(logging out changes nothing, I get this error in a loop.)

---

During the porting process it asks for different information. It is recommended to give the minimal amount they ask for. Filling in all the fields tends to give that error message.

[Lieux]

here.. @FlipFonehttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[FlipFone]

How do I message a Mod?

[FlipFone]

My account's in good standing. I told Telus yesterday that I was going at the end of the month. You don't think that would affect the scripting here do you?

[krazykiwi]

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@FlipFone wrote:

Also trying to port a number over to Public, getting "generic error" :

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue.

(logging out changes nothing, I get this error in a loop.)

---

Hi, if your number is still active with your previous provider than try clearing cache, or a different browser/computer or incognito window. Wait a few minutes than try again.

Remember your previous account needs to be active and in good standing in order to be able to port a number out.

[Lieux · Accepted solution]

@FlipFone if you tried different browser and private mode and nothing help...you will need help from the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437