Can't make outgoing calls or texts on my iPhone 17

[Bobo17]

Can't make outgoing calls or texts on my iPhone 17 but I can get incoming voice and text calls.

Rogers says my number was ported to Public Mobile successfully. I am using up data. So I have the e-sim but it doesn't seem to connect to my phone number.

Thanks for any help on this

[softech]

@Bobo17  could be a sim card provisioning issue. Easy fix for PM support but you have fo engage them by direct message :

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Bobo17]

Thank you for your help on this. I was able to seemingly successfully do a network settings reset, & went through all the steps, however after automatically restarting it made no difference.

[Bobo17]

Thank you for your help on this. I was able to seemingly successfully do a network settings reset, and went through all the steps, however after automatically restarting it made no difference.

[samsunga31]

I meant to say "re-connect" 🙂 

[computergeek541]

---

@samsunga31 wrote:

This could be a very simple fix. Go into your Settings, General, Reset Network Settings and reboot. This should connect you to the pm network.

---

This could very well work to fix the issue, but the customer is already connected to the Public Mobile network as incoming calls and text messages are already working.

[samsunga31]

Hello.

This could be a very simple fix. You just net to reset your network settings. After you've completed that, just restart your phone.

To reset your iPhone's network settings, go to Settings > General > Transfer or Reset iPhone > Reset and tap Reset Network Settings. This will erase all saved Wi-Fi networks and passwords, cellular settings, and VPN and Bluetooth settings, requiring you to reconnect to Wi-Fi and pair Bluetooth devices afterward.