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viktordueck
Great Neighbour / Super Voisin

My phone got stolen. Can’t receive sms or voice messages for authentication. 

2 REPLIES 2

Handy1
Mayor / Maire

@viktordueck  Try hitting “didn’t get code” you should then have option to have code sent to email instead , if no dice get support to help you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

Dunkman
Oracle
Oracle

@viktordueck 

Do you still have access to your email associated with PM account? If you do, then you can get 2FA email code sent instead of text or call. 

Click on the "didn't get the code" link and then should be offered 2FA email option

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