Can’t get on network

[Kikipo]

Hi all! 
I switched from Bell yesterday and still haven’t been able to connect to the network. I transferred my phone number which I can’t see worked on the Bell side of things. 

I have an iPhone 14 Pro running ios 16.6.1. Please let me know if I need to provide any other specs to resolve this issue and thank you in advance! 

[JRod]

@Kikipo 

Did you respond within 90 minutes of initiating the port? 

Previously the way it was explained I got the impression that you didn’t respond yes to the text. I did send you the number to the porting department in your community mailbox so you can always phone that number to confirm the status of the port. But for the time being wait for customer service to respond and do not make any changes. 

[Phil_Adelphus]

@Kikipo   If you replied YES to the Bell text then your number should have been released to PM.  Public Mobile does not send a confirmation text as far as I remember, it should just work.  How  long ago did you request the port?  I would not try changing to a new number in case that loses the ported number.  Let PM customer service sort it out for you first

[Kikipo]

I was able to reply yes to Bell and did not receive a public mobile confirmation text. 

I have now tried updating to a new phone number through the app and still can’t get onto the network. I have reached out to a C-section agent though. 

[Phil_Adelphus]

@Kikipo "I did mess up at first by switching the sim right away (while I still had bell service). When I switched the old sim back I did not get the confirmation code again"

Did you get the confirmation of port text message from Bell and then replied YES before you switched the sims?  Which confirmation code are you referring to?

[Kikipo]

Thank you JRod! 

[JRod]

@Kikipo 

If the number is no longer on the account you will have to contact Bell to see if there is any chance of you being able to port that number over here.

Otherwise unfortunately if the account is closed and the port didn’t happen you won’t be able to get that number over here. For the time being you could contact customer service and request assistance for choosing a PM number to get your service going and then once you hear back from Bell you can go through the process of transferring then if they can assure you it’s possible to get your number back. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Kikipo]

The account has been cancelled and the bell sim no longer connects to their network. Will I be able to port if this is the case? Or will I have to sign up for a new number? 

[JRod]

@Kikipo 

If you login to your bell account you will be able to see if you still have an active number with them or if they have removed it. 

Also putting the Bell SIM in your phone and seeing if it still has service will tell you if it’s been cancelled or not.

[Kikipo]

I did mess up at first by switching the sim right away (while I still had bell service). When I switched the old sim back I did not get the confirmation code again. As bell had accepted the cancellation, I thought that the transfer had been confirmed. 

Is there a way to confirm now that the Bell service has been cancelled? 

[JRod]

@Kikipo 

Is your Bell account still active?

Did you choose eSIM or physical SIM?
It will need to be active and you will need to have the Bell SIM in your phone to receive a text to authorize the port to take place. If you didn’t respond “Yes” to the text within 90 minutes the port is cancelled.

I will forward you the number to the porting department who will be able to help you re-trigger the port. 

check your messages with this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[dust2dust]

Did you leave the Bell sim in a phone to confirm the transfer? Did you choose the esim option?