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Can’t get into my account

Great Neighbour / Super Voisin

Payment was stopped on the credit card for an other phone number, but they seem to stop it for my phone number that I wanted to keep going. Now when I login it needs a second verification I am not receiving text even if I am on Wi-Fi and for some reason I’m not receiving emails with the six digit code to login and change my credit card payment.





did you check the spam folder?  


If you need the service back quickly, you can consider to get a voucher from SDM/711/Shell/London Durg (get it from there as vouchers there can be use immediately, vouchers from other stores could have a wait time of 24 hours)



Mayor / Maire



definitely reach out to the customer support agents and explain the situation to them.


Public mobile has a policy whereby if a payment is charged back on a credit card, they will prevent a customer from using credit card payments for future services.


It does not exactly sound like that’s what you’re describing, but maybe it has some correlation to what you’re experiencing. 

Mayor / Maire



For email address change, you will need to submit ticket with CS agent

Please submit ticket at :

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

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