05-11-2022 09:45 AM
I'm currently locked out of my public mobile account. I have the same password for public mobile as I do for my email address. I cant remember my email password. Therefore, I am unable to change my password and make a payment. Please help.
05-11-2022 11:25 AM - edited 05-11-2022 11:27 AM
Most retailers do not charge extra to purchase pm vouchers. If there is an extra fee it's for a value added service such as an instant top up. Rewards or points are paid out regardless of your method of payment as long as autopay is enabled for the rewards program and the points program pays out 5% back in points on purchases.
It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment. You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again. There are limits at how many attempts you get within a given time period although that number is not confirmed ( maybe 12?) before the system will lock you out for 24 hours.
Some vouchers take up to 24 hours to become valid and loadable onto your account.
Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers all offer pm vouchers that are immediately valid upon purchase.
RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by giving the clerk your 10 digit phone number.
Online payments can be made at recharge.com and ding.com for about an 8% to 26% surcharge.
More member contributed info and real examples of vouchers can be found here:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-11-2022 10:58 AM
@Ktorraville wrote:Yes, I can do that way but, that way I can't get my rewards and it costs extra to pay for a voucher.
What do you mean 'cannot get rewards'? As long as you are on autopay and on old rewards plan you will get $2 credit.
05-11-2022 10:10 AM
@Ktorraville wrote:Yes, I can do that way but, that way I can't get my rewards and it costs extra to pay for a voucher.
Is your credit card on file in your self service account?
If so, you can dial 611 on your phone to pay your account.
https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352
Buying a voucher in store does not cost anything extra. Buying vouchers online does cost extra fees.
You will need to submit ticket for customer service agent (CSA) help to gain access to your self service account.
https://www.publicmobile.ca/en/on/chatbot
It will take 1-2 hours for CSA to respond. Check your private message inbox (envelop icon upper right corner).
05-11-2022 10:07 AM
HI@Ktorraville you don't pay extra to get voucher.
and what reward you are talking about? Credit cards do not see PM Autopay as a valid recurring payment like others, so, you won't get those reward.
But if you are talking about regular cc reward, then paying online here and using that to buy voucher would be same
05-11-2022 10:06 AM
You still get credited for earned rewards, so they aren’t ‘lost’ when paying manually
05-11-2022 10:02 AM
Yes, I can do that way but, that way I can't get my rewards and it costs extra to pay for a voucher.
05-11-2022 09:52 AM
Have you tried the forgot password feature?
For an immediate if you Cant reset password, buy a voucher and apply it by dialing 611