Can’t even set up my sim

[PublicHope]

This public mobile stuff . I’ve gotten my new sim just the other day, went to set it up and it didn’t work. I’m trying to transfer my number from my last phone plan but I haven’t received a text to authorize it and nothing has happened set up wise. Also in my public mobile account it says I need to pay to resume my services, but I’ve already paid for them for this month.  So of course after all this I try to go through the chatbot, and it tells me to submit a ticket so a customer support agent can contact me, and when I click the link for that it doesn’t do nothing. How  do I fix this. Someone help a brother out plz

[hTideGnow]

HI @PublicHope 

first,  sorry for your lost

For your name, while it is acceptable elsewhere might not be acceptable here.  i am offended.  it is best to submit a ticket with PM agent and ask them to change your Community name for you 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[PublicHope]

Yes

[hTideGnow]

HI @PublicHope 

support usually reply in an hour , or two

and for the number you want to port in,  it is with another carrier and the account is still active, right?

[PublicHope]

W

[PublicHope]

Lettttssss gooooo. W jrod. Now hopefully I’m not stuck in this queue for five years

[JRod · Accepted solution]

@PublicHope 

As you are a new customer experiencing issues with activation you have two options for support.

1. There is this new live chat support that is specifically for new customers experiencing activation issues: 

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

2. Message customer service using the community mailbox, although this may take longer to get a response. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Once you get ahold of customer service and they remedy the account issue you are experiencing request for them to re-trigger the porting process for you.

[PublicHope]

Yes I was using the app and yes I went through all of the steps. At the end it told me to contact support but the link didn’t work and neither did the one the chat it gave me. 

and yes I’m still using my other phone plan rn.

[JRod]

@PublicHope 

I am sorry to hear that you are having issues with your activation. 

Were you using the app to do the activation of your account? Did you go completely through all of the steps? 

If you’ve gone through the setup process fully, I can provide you with the number to the porting department that can work out your porting issue. Do know that your old carrier account must be active and you need to have the old sim in your phone to respond to the text to authorize the port. You will have to provide the porting department with the account number from your old carrier and the phone number you wish to port.