Can’t cancel autopay - locked out of account

[Benchin32]

Hello 

I lost my phone and my email on file is expired. 

I am unable to access my account and cancel autopay. 

my email on file is *******

please help asap. Or else I need to start the credit card dispute process. 
@ customeragent 

[Benchin32]

Chat bot didn’t help me at all. I sent a msg to the call _agent hopefully they can cancel my autopay with my Cc info 

[BKNS27]

@Benchin32 

This is a public forum so please remove your personal information by clicking on the V in circle top right.

You need the assistance of a CS_Agent to help you access your account by clicking on the Chat bubble and type in Submit a Ticket.

I would not suggest you dispute the charges with your CC or you will be Blacklisted from PM, Koodo or Telus for a year and you will need to pay with vouchers.

[TheSterlinger]

This a community forum with other customers like yourself, please remove any personal information such as name, email, phone number, etc. To remove press the down arrow and then edit.

You must contact a Public Mobile CS agent. Use the Chatbot or use this directly link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437