06-08-2015 02:08 PM - edited 01-04-2022 01:37 PM
My partner just ported her number to another provider and can no longer access your call centre by phone or login on publicmobile.ca — it gives a message saying her login has been disabled. Not being able to get anyone on the phone to cancel the account is incredibly frustrating. Having people have to communicate with you via email where a response time is unknown seems like a questionable practice from a company that enables people to communicate via the phone.
How do I get someone on the phone immediately to ensure the account is cancelled before the next billing cycle?
06-09-2015 02:29 AM
06-08-2015 06:02 PM
Hi. @cubeytherobot, If you want to Cancel PM account, PM is Prepaid. So after 90 days of Non-payment, account is zapped permanantly
06-08-2015 05:17 PM
06-08-2015 05:04 PM
@DK I hear you, but there is a big difference between being unable to access one's account/customer service and receiving confirmation that the account is, in fact, cancelled. She has a prepayment setup for next week for later this week and it would be nice to get confirmation that next month's service will not be charged to her card.
06-08-2015 02:43 PM
06-08-2015 02:24 PM
Once the porting is done, your account is automatically closed.
No futher actions is required by the client.