Can't activate using my existing number

[simrah1998]

Hi there! I was a Public Mobile Customer, however, had been out of the country for 90+ days, and my account has gotten wiped (and I did not know this would happen, as my account was on Autopay and I just assumed it would be keep charging me because I had not cancelled anything). I tried clicking on 'Forgot Password' and it says that we can't verify your email. I can't log into my self-serve account and every time I tried creating a new account it says 'this email is associated with another account'.

Now I have brought a brand new SIM, and I'm trying to transfer over my existing number (which currently says it is not in service). However, every time I try clicking 'Next Step' after having entered in my old number it says 'Please enter a VALID Canadian number' 

I feel like I'm running around in circles - is there a way I can activate a new sim and link to it my previous cell phone number?  Any and all help is greatly appreciated. 

[esjliv]

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@simrah1998 wrote:

Hi there! I was a Public Mobile Customer, however, had been out of the country for 90+ days, and my account has gotten wiped (and I did not know this would happen, as my account was on Autopay and I just assumed it would be keep charging me because I had not cancelled anything). I tried clicking on 'Forgot Password' and it says that we can't verify your email. I can't log into my self-serve account and every time I tried creating a new account it says 'this email is associated with another account'.

Now I have brought a brand new SIM, and I'm trying to transfer over my existing number (which currently says it is not in service). However, every time I try clicking 'Next Step' after having entered in my old number it says 'Please enter a VALID Canadian number' 

I feel like I'm running around in circles - is there a way I can activate a new sim and link to it my previous cell phone number?  Any and all help is greatly appreciated. 

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@simrah1998 sorry to hear this.

It sounds like Autopay failed on you, then stayed suspended for 90 days, and poof - there goes your account and phone number?

Do recall getting charged on your credit card at all during this time?

I would certainly be upset that Autopay failed and this had happened to me.

I would for sure contact CSA, by either method provided (also found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator)

and explain your situation.

Have you called your old number to see if it was assigned to anyone?

[darlicious]

@simrah1998 

It sounds like you are try to activate with your old number which is floating around the number pool of the original provider. You cannot transfer it in if it's not assigned to an active account. If it originally came from a telus family provider you may be able to get it back.

Officially pm CSA's do not retrieve numbers....unofficially message them and ask real nice they might be willing given the autopay debacle.....Contact them via private message explain the issue and they will tell you where to go from there.....before you activate your sim card .

[hTideGnow]

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@simrah1998 wrote:

Now I have brought a brand new SIM, and I'm trying to transfer over my existing number (which currently says it is not in service). However, every time I try clicking 'Next Step' after having entered in my old number it says 'Please enter a VALID Canadian number' 

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 Which provider you are with now with your "existing" number?  is that account Active?  you can only port in a number with an Active account.

[Anonymous]

 @simrah1998 : Was it a new number? Or did you transfer it over from a previous provider at some time?

Edit: do you still have the original SIM?

[Anonymous]

@simrah1998 

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

• Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
• Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[Anonymous]

@simrah1998 

so sorry you losing your existing number, you have to getting start a new account with new sim card,

How To Activate Online visit Here  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here