Can't activate new subsciption.

[Hardcore]

I'm trying to change my phone plan from my $19 3g plan  to the  $29 5g plan.  I already submitted my credit card info and paid.  but I can't transfer my number to the new pla

[Hardcore]

Thank you everyone for all your help.  I messaged PM  and i'm just waiting to hear back.  

[slusagm · Accepted solution]

use the new account to login Community, and message them

 You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

explain to PM you don't want the plan and ask for refund.  As long as the plan not fully activated, they will provide refund

on your old plan you should be able to see the $29 plan.  Try using both app and browser with Incognito mode (of course login with the old email)

[Hardcore]

Ok so how do i get my credit card charges reversed since i can't join the new plan?

[slusagm]

but now that you know you cannot keep the phone number with the new account, are you doing to proceed?

[Hardcore]

I created a new subscription with new email address and paid with credit card.  My original account did not give me the $29 5g plan  thats why i created new sub and email

[slusagm]

my $19 plan has $29 Can/US/Mex option there, don't know why you don't

so, if you rather keep your phone number, ask PM to cancel the new account for you

if you rather new plan and ok to get new number instead, then proceed to choose new number.  Just make sure to cancel the old account

[Hardcore]

I tried upgrading my plan on my original account but it did not give me the option to sign up with the $29 5g plan.  So i created a new account with new email, paid with credit card and now after downloading app its no letting me proceed to the next step as it won't transfer my phone number.

[slusagm]

you shoudn't do that. if you have not use the plan yet,  you can still ask PM to cancel the plan and refund

instead of new plan, you should login to My Account and choose Change plan. Use Change on Renewal option unless you need the extra data now

[Hardcore]

I downloaded app to complete registration but its not allowing me to transfer my same phone number and can't proceeed to the next step of activating my sim

[Hardcore]

I created new subcription with a new email address.

[eddieO]

@Hardcore if you are able to login to your Public mobile app, go into the Accounts tab and select "Transfer Phone Number". Make sure you have your old carrier's account number so that you don't have any problems

[hTideGnow]

HI @Hardcore 

to change plan, you just need to login to My Account, go to Change Subscription page and choose the plan you want.  if you have a $19 plan, you should see the $29 plan there on your My Account

[slusagm]

did you create a new subscription with a new email address? or did you login to My Account using the same email login  and change subscription there?