09-15-2025 02:00 PM
When I enter my credentials into the login page. My only option is to activate a new subscription.
I am already subscribed and have been a customer for months. I would simply like access to my account so I can make changes but cannot properly login.
09-15-2025 03:32 PM
no need to repeat others
09-15-2025 02:03 PM
Hi,
Can you refresh the page and try again? On the web, swipe down from the top to refresh. Or use secret mode.
If that still doent work, looks like something is not correct with your account setup and you need agent to review and fix.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-15-2025 02:02 PM
hi @Snowypinto
you need to ask PM support agent to help.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
