Can't access my account

[Public2018]

Hello,

I am trying to change plans for myself but I forgot my password and the link to reset is not working.  Please help me. 

[Public2018]

Thanks for all your help!  I did receive an email with a link but the link doesn't work.  I tried another reset so hopefully the link works this time when I get it!

[ChuckYeah]

Did you get your email yet? Mine came in at 9:30pm Atlantic. 1.5 to 2 hours later I figure. Could be better, I think eh @Public2018 

Edit: I should mention it went to my inbox and not my spam folder in my case.

[ChuckYeah]

---

@Public2018 wrote:

Hello,

I am trying to change plans for myself but I forgot my password and the link to reset is not working.  Please help me. 

---

 Are you getting in an going through the steps and it says it will send you an email? Is the problem that you are not receiving the email, because I tried to test it and no email has arrived. Not in inbox, not in spam, nowhere. Might be a good idea to hit up a moderator now just in case. It can take uo to 48hrs as you may or may not know.

I have to go to a meeting, but I'll check in when I get home.

[ChuckYeah]

I take that back, it worked for me just now. Try again.

[geopublic]

---

@Public2018 wrote:

Hello,

I am trying to change plans for myself but I forgot my password and the link to reset is not working.  Please help me. 

@Public2018  Check you junk folder.

---

[ChuckYeah]

It looks like self serve might be out or very slow at least. Give it some time, clear your cache, use incognito mode if you have it, and try again.

[Triguy · Accepted solution]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still have problems then message a moderator.

Moserator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437