Can't access my account

[adav]

A few days ago I had a missed payment so was trying to login and put in a new case and as I was trying to login to my account I got the "password incorrect too many times, try again in an hour". So I did that even though I personally had only tried logging in that one time. After an hour I tried logging in again and it asked me to pick a subscription. I was on my phone/the app so thought that was weird but maybe I had to reconfirm things as I had to restart payments with my credit card? So I picked one similar to my plan and then it was asking to pick a new phone number and realized it was trying to set up a whole new account.

When I look into more details I find that my account is still active within 90 of a missed payment and I definitely did not exceed that. How can I get access to my old number and account? I really really don't want to switch phone numbers

[hairbag1]

@adav 

once you're up and running again...be a good idea if you logged in to your account / Profile and set up a Public Mobile pin number...then write it down along with your account number for future reference.

[adav]

Thank you, this will get the ball rolling for now 🙂

[BKNS27]

@adav 

Dial 1-855-4PUBLIC from another phone and check the status of your old number/account.

If your account is closed then you passed your 90 days payment.

If it is Suspended then you can purchase vouchers and dial 611 to make a payment and have service in the old number.

Vouchers can be purchased from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Then Submit a Ticket on Chatbot for an CS_Agent help you access your account.

[Handy1 · Accepted solution]

@adav  No no PIN needed to use vouchers 

adding @adav  when your able to log in again you can set up PIN here 

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

[adav]

If I get a payment voucher will I have to enter a pin? I have never set one up before

[Handy1]

@adav  Fastest way to get service would be to get payment vouchers from shoppers drug mart and load the funds *611 to resume serves right away . From there you should be able log in again having code sent to you phone to verify but if not bet support to help you gain access to your account again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@adav 

use your cell to dial 611 to hear status of your account. If you need to make payment, you can also do that but you do need to know your PM pin number.