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Can't access my account overview page

J-L
Model Citizen / Citoyen Modèle

Is there a network update or something going on right now?  it is 12:12 am Tuesday May 10, 2022.

I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.

6 REPLIES 6


@BKNS27 wrote:

@J-L 

I am assuming you mean that it is Tuesday, May 9. Yes, the Self Serve accounts is on a scheduled maintenance and will be back up and run at 10:00am EST.

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-May-8-from... 


There is currently no scheduled maintanance happening. This downtown that everyone is experiencing is unannounced.

BKNS27
Mayor / Maire

@J-L 

I am assuming you mean that it is Tuesday, May 9. Yes, the Self Serve accounts is on a scheduled maintenance and will be back up and run at 10:00am EST.

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-System-Maintenance-May-8-from... 

JL9
Mayor / Maire

Yeah it is down for all PM customers most likely, I am seeing the same thing. Should be good to go in the morning.

J-L
Model Citizen / Citoyen Modèle

@computergeek541 @popping 

Thank you for the quick response. I hope you are right and everything will be working fine "in the morning". I guess that's my signal to shut everything down and go to bed. Lol. 

popping
Retired Oracle / Oracle Retraité

Self-server is not running ATM.  The scheduled maintenance was May 8 midnight.


@J-L wrote:

Is there a network update or something going on right now?  it is 12:12 am Tuesday May 10, 2022.

I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.


My Account downtime is quite common especially late into the night.  Go back later and and it'll be working again.

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