Can't access data

[Mojo2021]

I can't access my data, please help 

[BlueB]

@Mojo2021 

After double checking that you still have data available for use (under your My Account), I would check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Full details here:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

Any luck?

[esjliv]

---

@Mojo2021 wrote:

I can't access my data, please help 

---

@Mojo2021 ,

Ensure data option is turn on.

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

[HALIMACS]

Alternatively, @Mojo2021 , you should also try typing this in the little white chatbot to the bottom right:

Setup APN settings

Then follow the directions supplied based on device you're using.

Welcome to Public Mobile!!!

[HALIMACS]

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