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Can not set up auto-pay with my visa debit card

skyyyy
Great Neighbour / Super Voisin

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

5 REPLIES 5

Dunkman
Oracle
Oracle

 

@skyyyy 

Payment system and website can be finicky.  Try a different web browser, clear cache or incognito mode.  

 

Make sure that the address exactly matches your banking address.  

 

Sometimes if you try too many times, the payment system locks out.  Might want to try again in 1-2 hours.  

will13am
Oracle
Oracle

@skyyyy , it is possible that your payment card may be locked out.  Try clicking on the chat symbol in the lower right corner of the web page an initiating a support ticket.  A CSA will assist with correcting the problem.  

Anonymous
Not applicable

@skyyyy 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

esjliv
Mayor / Maire

@skyyyy wrote:

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.


@skyyyy 

IF you made too many attempts, you may have temporarily locked up your card in the system.

Wait an 1/2 hour then try again, but first clear your browser's history and cookies.

Opening a tab in incognito mode may do the trick too.

 

"In order to pay for your services online, you will be required to register a credit card or a Visa Debit card. If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa Debit Card’. We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank."

https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options

 

If you continue to have issue submit a ticket with CSA. Two ways to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

@skyyyy 

The payment system will only allow you two attempts to add your payment card until it locks you out for one hour and will just continue giving you that message. If you have made 5 attempts with same card then a fraud alert lock is put on the card. At this point it may be easier and faster to just have customer support add the card for you. If you have sent a private message then include the card details in your message to speed up your service time with the CSA.