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Can not login to PM self serve.

Ducklas
Great Neighbour / Super Voisin

I recently .. well yesterday , subscribed to PM. I downloaded and set up my esim but for some reason it would not work after it was set up and then it was gone , it was some how completely removed from my device . 

 

 

 

I am trying to login to my PM self serve account but it won't let me. It let's me login with my credentials but then wants a code sent for the login 2FA and sends it to my number that is registered to the esim that is no longer on my phone . So I can't receive the code , it also does NOT give me the option to send the code via email or any other way . I have tried signing in through the app and the browser and still the same thing . I tried to put my friends number on my community account hoping it would work that way and send the code to their phone so I could log in , but it still doesn't work . 

4 REPLIES 4

CSA_PM
Customer Support Agent

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@Ducklas 

Did you receive email with QR  code for eSIM?

I will try to escalate your issue with CSA_PM.  Hopefully, they will private message you within 30 minutes. 

Ducklas
Great Neighbour / Super Voisin

Yes I am positive . 3 of us tried to find the esim . Phone won't work too so that kind of solidified the no esim . We tried to find the esim info first lol .

 

We didn't assume since device wouldn't work . We know the esim is not there .

hTideGnow
Mayor / Maire

hi @Ducklas you sure you cannot find the eSIM from Settings ->Cellular screen or Sim Manager?

you need PM support agent to help.  You can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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