Can not log into my account

[cserif72]

Called the *611 and added money to account would like to change plans but can’t not and have not been able to log into account since I think 2015 ? Or before that ? Helpppp !! How can I change plans before the special is over tomorrow?? I need data

[cserif72]

Second message to them hoping they answe back soon ty

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

[cserif72]

I’ve been waiting for a reply . But ya it’s been broken since 2015 I haven’t been able to log in but just recently wanted to change my phone plan

[RobertQc]

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@cserif72 wrote:
My email and reset password still will not let me into my account

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The pasword reset is broken. Send a message to the moderator team like suggested and get fixed up 🙂

You can find information regarding the moderator team by following this link.

[cserif72]

My email and reset password still will not let me into my account

[meocon]

@cserif72 for self serve account you need to log in by your email address & password not the username like Community just so you're aware of that. 

[meocon]

@cserif72 if you remember your PIN, it'll process faster, for account number is not really necessary as long as you have phone number with PM 🙂 when I send them a private message it should take about 3 hours or more to reply

[cserif72]

I can’t send my account number because I do not know it since I can not log into account I’ve change my password still will not allow me in account only pubic forum I have messaged no reply

[meocon]

@cserif72 did you try to reset a password for your self-serve account? You can have a look at this article for Password Reset Procedure https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Password-Reset-Procedure/ta-p/210813

[meocon]

@cserif72 

I recommend you send a private message to the moderator team and ask them to change the plan for you  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
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