Can not change PW for my account, getting message, error occured, try later

[hTideGnow · Accepted solution]

hi @Courtneyl don't get upset, just open ticket with CS agent 

[Courtneyl]

We are having the same issues, I'm so frustrated. I have tried to reset our password hoping that will help, but it doesn't send anything to my email. At this point I'm considering this a waste of time. I HATE that I can't talk with an actual person. 

[Handy1]

@yaroslav1  get support to help you regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[hTideGnow]

hi @yaroslav1 try using Incognito or private mode 

if you need CS agent help, open ticket 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437