I added the international add-on few days ago because I need to give one of the government agency a call and also some other friends. Which calling my friends were OK, my calls to the government agency were all blocked. It says the talk is not included in the plan.
Solved! Go to Solution.
I just made a test call using Skype to an Australian 1300 number (in this case the Australian tax office). No problem at all to get through. But kind of pricey, $0.32/min. Sort of a reverse toll-free call, which is quite common in many countries. Especially when calling government offices.
Another user reported this issue....it has to do with the numbers being the equivalent of a 1 800 number that cant be used by foreign phone numbers. See if your friends or family can supply you with a local number for that government agency or try an international calling card.
@Tankiun234 as i thought the owner of a toll free number can choose whether or not they will accept international calls and from which countries.
I know this solution is solved but to answer why the OP couldn't dial that number is because "1300" number is a toll free number valid in Australia only. Same with 1800 number. Equivalent to 1-800, 1-888, etc in Canada/North America. And how you shouldn't be able to call our toll free numbers from overseas.
I see, that makes sense. It's kind of weird that the website of Mygov specifically ask people from overseas to call 1 300 number though. They do have another phone number that's domestic I think, I'll just add +61 before that? I'll give it a try. Thanks.
In that case, while 1-300 phone nubmers are toll free numbers, I'm not familar if there are restrictions about where those numbers can be called from. As per Contact us - myGov , yes, they say to dial the number fron outside Australia as +611300169468, but I would go ahead and find a regular phone number to call. A regular number should work.