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Can call Australia but the Government

Tankiun234
Good Citizen / Bon Citoyen

I added the international add-on few days ago because I need to give one of the government agency a call and also some other friends. Which calling my friends were OK, my calls to the government agency were all blocked. It says the talk is not included in the plan.

 

What's happening?

1 ACCEPTED SOLUTION

Accepted Solutions

whyveeare
Great Citizen / Super Citoyen

@Tankiun234 

I just made a test call using Skype to an Australian 1300 number (in this case the Australian tax office).  No problem at all to get through.  But kind of pricey, $0.32/min.  Sort of a reverse toll-free call, which is quite common in many countries.  Especially when calling government offices.

View solution in original post

20 REPLIES 20

yuongmic
Good Citizen / Bon Citoyen

Did you run out of pre-paid minutes?


The pre-recorded message is a generic one, so the terminology might not be accurate.
Did you use up all your long-term minutes?

mm80
Town Hero / Héro de la Ville

@Tankiun234 Did you add the free add-on or pay $15? The $15 international add-on doesn't include calling to Canada.

geopublic
Mayor / Maire

@Tankiun234  Make sure you are dialing the correct number.

@Tankiun234 

Another user reported this issue....it has to do with the numbers being the equivalent of a 1 800 number that cant be used by foreign phone numbers. See if your friends or family can supply you with a local number for that government agency or try an international calling card.

 

Edit:  

@Tankiun234  as i thought the owner of a toll free number can choose whether or not they will accept international calls and from which countries.

 

see below    

  
Good Citizen / Bon Citoyen
Re: International Long Distance Add-On

I know this solution is solved but to answer why the OP couldn't dial that number is because "1300" number is a toll free number valid in Australia only.  Same with 1800 number.  Equivalent to 1-800, 1-888, etc in Canada/North America.  And how you shouldn't be able to call our toll free numbers from overseas.

 

Tankiun234
Good Citizen / Bon Citoyen

Only used 45 out of 300 minutes. Still have time.

Tankiun234
Good Citizen / Bon Citoyen

I called my friends and Commonwealth Bank of Australia, the calls are all fine.

Tankiun234
Good Citizen / Bon Citoyen

I did, thanks.

Tankiun234
Good Citizen / Bon Citoyen

I see, that makes sense. It's kind of weird that the website of Mygov specifically ask people from overseas to call 1 300 number though. They do have another phone number that's domestic I think, I'll just add +61 before that? I'll give it a try. Thanks.


@Tankiun234 wrote:

I see, that makes sense. It's kind of weird that the website of Mygov specifically ask people from overseas to call 1 300 number though. They do have another phone number that's domestic I think, I'll just add +61 before that? I'll give it a try. Thanks.


In that case, while 1-300 phone nubmers are toll free numbers, I'm not familar if there are restrictions about where those numbers can be called from.  As per Contact us - myGov , yes, they say to dial the number fron outside Australia as +611300169468, but I would go ahead and find a regular phone number to call. A regular number should work.