02-13-2020 04:28 PM - edited 01-05-2022 09:29 AM
Hi,
I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I would have to change to another mobile carrier to receive calls from overseas.
Thank you for the help!
Solved! Go to Solution.
02-13-2020 07:35 PM
@Jb456 wrote:Did I read something wrong?
@Jb456 no, not necessarily. I think we interpreted the OP differently. Sorry for the confusion.
02-13-2020 05:31 PM
Op seems to be confused about what international call means as they are asking for the options of receiving the calls from international numbers.
I think the best way is to repeat couple of times that all the incoming calls are just incoming calls no matter from where they come.
This is the reason I'm not asking yet if somebody is trying to reach them and getting message that the number they are dialing is not on service, this was reported couple of times and even today. But I don't want to confuse them even more I want them to realise they are all incoming hence included so how come this person is not getting through (if that's the case, it was reported today with calls originating from USA)
I believe listing more options can last to more confusion
02-13-2020 04:54 PM
@hibari2011 All current Public Mobile plans allow their customers to receive calls from anywhere in the world as part of their plan without any additional charges.
02-13-2020 04:51 PM
@srlawren was showing him what is available to him.
He asked can he receive international calls from overseas. My response in first post was yes anywhere in world as long as you're in Canada.
He then mentioned he was looking for international call options..so that's why in my second post. I listed where a person can call from Canada internationally.
Did I read something wrong?
02-13-2020 04:51 PM
Please do not buy the add-on
All the incoming calls are included in your plan, no matter where they originate
02-13-2020 04:48 PM
@hibari2011 wrote:Hi,
I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I would have to change to another mobile carrier to receive calls from overseas.
Thank you for the help!
Yes, you can receive calls from anywhere. You need to add long distance if you want to make a call outside of Canada though!
02-13-2020 04:46 PM
@Jb456 wrote:If you want to call different countries you have to buy an international calling add-on.
@Jb456 this is not what @hibari2011 was asking
02-13-2020 04:31 PM
If you want to call different countries you have to buy an international calling add-on.
International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuel
Two steps to buy a addon guide below
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/td-p/198974
02-13-2020 04:31 PM - edited 02-13-2020 04:32 PM
02-13-2020 04:29 PM - edited 02-13-2020 04:33 PM
Yes you can receive calls from anywhere in the world while you're in Canada