02-28-2022 08:01 PM
Was just on the phone and mid call the call dropped. Now I cannot make any calls at all, and the person speaking to me said they called back and it went to a voicemail with a robot voice instead of my usual voicemail. The screen just looks like it's dialing but not connecting, then makes the call failed sound and goes back to keypad.
I powered down my phone twice, took out the sim card. airplane mode on/off, still no.
I am a recent Public user, this is my first month, so account is in good standing.
Phone number was local, not international, but it is ALL numbers I cannot connect to, even voicemail, even 611.
Service is toggling between 1 and 2 bars, but this is not service related.
Please help!
02-28-2022 08:19 PM
I just tried, but now the calls immediately drop, instead of trying for a while and then dropping.
my account says:
avail funds $10
payment due before march 4
payment for next cycle $35
amount owning $25
I signed up for auto payment though, and reading this is confusing to me. the $10 is from being referred. Does this mean I owe money? It hasn't been a full 30 days since I switched over
02-28-2022 08:08 PM
@Wess try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls.
Also, log into your self serve account to make sure your account still is active.
02-28-2022 08:08 PM
I don't suppose you cancelled a charge from Koodo? Can you check devicecheck.ca too just in case.