06-01-2023 12:45 PM
06-01-2023 01:32 PM
try to opposite, turn off VoLTE
A quick way is to temporary change the Preferred network or network mode to 3G.
Test it for couple days and see if voice is working better
06-01-2023 01:27 PM
It says LTE
no texts from pm
06-01-2023 12:54 PM
HI @Queenclb check this. when you are making calls, do you see the screen showing LTE or drops to 3G?
want to see if you are using VoLTE
and PM sent you any text about you are VoLTE enabled?
06-01-2023 12:54 PM
Nope, it just seems to be me.
06-01-2023 12:53 PM
@Queenclb do you see other people on Telus or Koodo or Bell in your area experience the same voice issue? not sure if it is local network problem.
But, open a ticket with support and ask them to reprovision you account/sim on the backend and it could help
06-01-2023 12:52 PM
I’ve done both
06-01-2023 12:50 PM
06-01-2023 12:50 PM
LTE in enabled
06-01-2023 12:49 PM
iPhone 11. Canada
06-01-2023 12:48 PM - edited 06-01-2023 12:49 PM
@Queenclb Can you first SIM card in another phone and see if services work properly ? .. and or reset net work settings and reboot the device .. see if any of that helps … if you need further help from support submit a ticket
06-01-2023 12:47 PM
what brand and model is your phone? which province you are in ?)
Try to click Reset all networks and it could help (please notes it will delete your saved Wifi connections as well, but you can easily add them back after)
And you can try to enable VoLTE and see if it helps
Check if your phone is compatible with PM's VoLTE (but please note some phones might not be on the compatible list but could still work on PM's VoLTE)
Then, make sure you enabled VoLTE on your device
iPhone (depends on the OS, this settings might be hidden): Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Pixel: Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
06-01-2023 12:46 PM
This has been happening for months.