Calls and data yes, NO text messages after new account & Number transfer

[Dietre82]

Like the title says, I switched over a year ago from bell and have no ZERO issues with public. I set my mom up and did all the same steps etc, but her phone wont send or get texts at all, she can get data/use email etc and make calls tho. 

If i put MY sim in her phone, everything works normally, i can send texts and receive them, pictures etc etc, no problems. swap back and her sim is NO texts. again. so I think I ruled out the phone being an issue. 

I think it might be something on the back end, but with no tech support to call , everything is online and she is the least tech savy person I know which makes this process very difficult and very frustrating for both of us. 

Is this a support ticket situation, and would I be able to submit the info on her behave to get her help to solve this?

[softech]

@Dietre82 on the phone with the problem, try download Google Message and set it as the default texting app and see if it works 

[Dietre82]

Both our phones are Android. I have been a Public Mobile user for about a year or so without any issues. I recently gave her my old phone (used public with it) and transferred her number from bell to a new account on PM. This was two days ago. everything went through fine and data works on her phone, calls incoming and outgoing but NO texting at all. MY SIM will work normally on her phone and mine, HER sim will not work with texting either phone. My sim back in my phone, is working 100% 

I have submitted a ticket for her. FIngers crossed it can get sorted out. 

[Rastin]

You need to put in a ticket with pm. This a problem with all new accounts. There a long wait right now so it's going to take about a day. Add your info to the ticket to speed things up. Name number email.

You can do it for her but you should do it through her account.

When it's ask for the code that normal come as a text select did not get code and it can be sent to email instead

[softech · Accepted solution]

@Dietre82 

is your an iPhone or Android??

if you put your sim back to your phone, it still does not work??

You might need to ask agent to re-provision your account.  Please open ticket with PM support:

You might need to ask agent to re-provision your sim/account .  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there