@CS_Agent Purchased Add-on that was not used and no longer needed - refund

[jareth]

@CS_Agent I purchased 300 international minutes and 100 Philippine long-distance minutes but was not able to use them. Can I have these add-ons removed and get a refund?

[jareth]

Thank you for the link. Sent them a PM. 

We're suppose to call someone whos travelling, we didnt get any update from them so we thought of calling them with their international numbers. But we cant reach them during that time.

[softech]

@jareth 

which country you want to call with the international minutes? Only selected countries can be called using that:

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

And to call Philippine using the 100 minutes Philippine addons:

 dial: 011 - 63 - Area Code - Land Phone Number  OR  011 - 63 - 10 Digit Mobile Number

If you have not used any of those minutes and would like PM support to reverse the transactions, engage them by message:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust · Accepted solution]

Contact support this way:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Why were you not able to user them? If they do anything for you it would likely be a credit back to your balance here. Not likely a refund. And refunds take weeks anyway.