CA_Agent

[Maaa]

Hi. I need some assistance. I placed a service request ie ticket on Sunday and have had no response. I am unable to submit another ticket - I get an error message
I am a customer of Virgin Mobile. I considered moving my business to Public but after experiences unacceptable service I stopped the transfer from Virgin to Public. I was told by Virgin my number was not ported therefore my service would continue with Virgin.   I have not been able to receive texts from 4 people that are on the Telus network including PM. These people can receive my texts. I did set up an acct with PM and just looked at my activity and I can see the activity on my PM acct with these 4 people.  My question is how can I be serviced by 2 cell companies and of course I have issues with being charged by PM when all my cell services are being provided by Virgin except for these 4 people. 

[Maaa]

Thanks. I have made some progress. 

[daddydee]

This is your answer right here. 

To be completely clear you need to message CS_agent directly. They usually answer back with 24 hours. Sorry for your negative experience.

Good luck!

[hTideGnow]

HI @Maaa 

sound like the port was never completed.  If the port was never completed, your Virgin sim and account should work without any problem.

You can ignore the PM side, PM can make outbound calls and text before porting done but won't affect your Virgin service

you might want to submit ticket with CS agent by messaging (not chatbot like you did before) and ask them to help to remove your credit card and close your account  (PM is prepaid and you probably won't get refund, but you can still ask )

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Add: Since you can login My Account, you can first remove Automatic payment from there.  Go to Payment page, Manage Subscription and disable Subscribed