@Locoky33 wrote:
I had the holiday promo, and now am being billed for the 1gb data.
@Locoky33This doesn't make any sense. Public mobile is pay before not after. Can you upload a screenshot of your account overview and your transacion / payment history? (but remove personal details). The most likely cause is the plan breakdown how they show the charges. Unless you purchased the wrong add-on and did the standard $30 1GB package not the holiday bonus promo. If there was a glitch you can be sure the mods will fix it.
As we are customers like you we can try and look through the information you provide to see if we can find out what happend but there is nothing anyone here can do for you with no system access if we do find a problem. If there is a problem you will need assistance from the moderators by creating a support ticket. You can click this link https://publicmobile.ca.ada.support/chat/ then enter “contact support” Follow the messages to get to the bottom where it has a Contact Us button and then a Submit Ticket Click Me! button will appear.
But please provide screen shots before contacting mods so we can try and figure it out first.
