Being charged whole amount of the plan and no rewards being applied from months

[prabhatkumar]

Hi,

I have 2 connections and both being on $40 plan, I am being charged more than $40 each month on both. Both had auto-pay from day 1 ($2 reward)

As off today,
First number has $2 auto-pay, $1 referral and $1 loyalty reward = $4 in total (plan cost $40-$4 = $36)

Second number has $2 auto-pay and $1 loyalty reward = $4 in total (plan cost $40-$3 = #37)

Below is the PM statement showing $36 was charged which is not true as per the bank statement below

Date Transaction Type Credit (Payments) Debit (Charges) Balance
Nov 14, 2020 5 GB at 3G Speed/ 5 Go à la vitesse 3G $30.00 $0.00
Nov 14, 2020 30-day plan/Forfait de 30 jours $10.00 $30.00
Nov 14, 2020 Automatic Top-Up/Réapprovisionnements auto. $36.00 $40.00
Nov 14, 2020 Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité $1.00 $4.00
Nov 14, 2020 Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif) $1.00 $3.00
Nov 14, 2020 AutoPay Reward $2.00 $2.00

Below is the statement as far as Feb 2020
Date Description Debit
Nov 14, 2020 PUBLIC MOBILE $41.81
Nov 13, 2020 PUBLIC MOBILE $40.68
Oct 15, 2020 PUBLIC MOBILE $41.81
Oct 14, 2020 PUBLIC MOBILE $40.68
Sep 15, 2020 PUBLIC MOBILE $42.94
Sep 14, 2020 PUBLIC MOBILE $40.68
Aug 16, 2020 PUBLIC MOBILE $42.94
Aug 15, 2020 PUBLIC MOBILE $40.68
Jul 17, 2020 PUBLIC MOBILE $42.94
Jul 16, 2020 PUBLIC MOBILE $40.68
Jun 17, 2020 PUBLIC MOBILE $42.94
Jun 16, 2020 PUBLIC MOBILE $40.68
May 18, 2020 PUBLIC MOBILE $42.94
May 17, 2020 PUBLIC MOBILE $41.81
Apr 18, 2020 PUBLIC MOBILE $42.94
Apr 17, 2020 PUBLIC MOBILE $41.81
Mar 19, 2020 PUBLIC MOBILE $42.94
Mar 18, 2020 PUBLIC MOBILE $41.81
Feb 18, 2020 PUBLIC MOBILE $42.94
Feb 17, 2020 PUBLIC MOBILE $41.81

[HALIMACS]

@Anonymous 

Exactly!!!

That descriptor used in the Make a Payment screen should be mirrored in the Payment Transaction tab under the Payment History screen.

[Anonymous]

 @HALIMACS 

[HALIMACS · Accepted solution]

Hi @geopublic 

Still, would like to see Public Mobile at least add a disclaimer on the Payment Transaction tab that simply states that applicable taxes are extra.

Seems to be a simple addition which may alleviate some repeated questions.

[geopublic]

@HALIMACS  The taxes do not go to Public they go to the government so IMO it best to not include them. Public operates across Canada and because of the different tax rates by not including them in the payment history it keeps everything uniform and simple. 

[HALIMACS]

I suppose you're correct - then folks would see this "new" charge (i.e. the tax) and really think they were being overcharged.

Better to keep self-serve plan charges in line with posted plan costs.

[AE_Collector]

Has it been 3 or maybe 4 days since the last “being overcharged” (by the tax) topic?

That said, including the tax in the online statement is likely to cause even more confusion I would think.

AE_Collector

[Helpershelper]

@prabhatkumar 

I can understand your frustration with this. With Public it’s impossible to be overcharged as it’s a prepaid service. The taxes are always extra and won’t be reflected in your self serve screen.

[kselmak]

We all must pay tax

[HALIMACS]

@prabhatkumar 

Applicable tax is not included in the amounts Public Mobile shows in their payment & charges summary.

I feel they should, as a lot of people probably have challenges reconciling amounts shown to be charged to payment cards vs what is displaying on one's self-serve account.

[gpixel]

@prabhatkumar the self serve account does not include the taxes

you are being charged correctly.