“Before replying ‘YES’ to the SMS about number portability, I had already deleted the old eSIM card

[Nianxun]

Today, I applied to transfer my number from Rogers to PM. However, before receiving the transfer-out confirmation SMS from Rogers, I had already deleted the Rogers eSIM. I called Rogers, and they informed me that the transfer has been successfully processed manually, so I no longer need to reply to the confirmation SMS. However, they mentioned that PM needs to re-initiate the number transfer request. Could you please advise me on how to get PM to re-initiate the number transfer request?

[Nianxun]

Thank you so much for your help

[softech · Accepted solution]

@Nianxun 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed