10-01-2022 11:30 AM - last edited on 10-01-2022 03:31 PM by computergeek541
I have been overcharged twice by PM so what should i do?? Have already contacted them but they said they didnt so i contacted the bank. I contacted the bank and they gave me a statement to contact PM. Does anyone have the number for PM customer service? I prefer talking to people rather than chatting online
10-01-2022 03:14 PM
open ticket with PM support and ask them to check it for you
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-01-2022 01:07 PM
@TeresaDAOI just want to rule out a very common source of people thinking they have been overcharged when they haven't: did you take taxes into account? Your plan cost does not include taxes. As a hypothetical example, if your plan is advertised at $25 and you don't have any other discounts (rewards), your credit card would be charged $25+<your applicable taxes based on your province>. So if you're in BC and have a combined 12% PST+GST, you'd be paying $25 + 12% = $28; if you're in Ontario and have an HST rate of $13, your credit card would b charged $25 + 13% = $28.25. Adjust accordingly for your province and bill amount after any applicable discounts and you will get the amount you should be getting charged.
If you've already taken this into account then no worries, but this is a very common recurring thing that comes up in the community and can be easily explained.
10-01-2022 11:45 AM
If overcharge is showing on your credit card and you do have money on your account, just leave it there as $ will be used for next renewal. If you are really after refund contact agent; it might take some time and when they issue refund you will be at next renewal anyway. Do NOT ask bank for chargeback as that will seriously mess up your PM account.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking Here
10-01-2022 11:34 AM
You’ll need to submit a ticket and chat with a moderator to have them look into this. There are no live agents to talk to with Public Mobile.