@Kevde wrote:
Hi there,
im wondering if im credited with a balance the PM billing system will not withdraw the due amount from my bank account because i dont want to happen that is there any option to exclude using my balance amount
Thanks
@KevdeThe payment system during renewal will take available funds and rewards before your bank account is needed. Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off in advance as this process can prevent the somewhat common occurrence of autopay failure which causes a HUGE pain in the butt account suspension and loss of service.
If today was your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards (including autopay) to available funds at midnight; rewards reset. Payment not collected yet at this point. Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."
If you look around the self serve pages, you will see two days, a top up day and payment day. The one shown in the overview page is the day they want people who do manual top ups to put money into the account. The next day, early in the morning is when the funds are converted into a payment. The payment day is also shown.
This post explains the renewal process: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...
