I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’t make calls or receive texts.
I logged into my account and verified the CC details are correct. I tried a different credit card & it also failed to be processed through public mobile’s site. I then called the CC company and they confirmed the cards are fine and there is no block on the cards. I’ve submitted a ticket to support and am waiting to hear back but the initial notice is they respond within a day. In the meantime, all my services have been immediately cutoff. Is anyone else experiencing this issue? I find it amazing that they would be so black & white as to immediately suspend a long time customer account that has never missed a payment over a $30 renewal payment that appears to be a technical glitch on Public Mobile’s auto renewal process.
