Asking for a friend - trouble with sign in

[Zigger222]

My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has even used his phone # and systems says they do not match with associated account on file.

He needs to change his credit card # on file because his plan will be due in the next few days but has been unsuccessful so far. 

Since he is having so many problems with this account is he able to start over and set up a new account and delete the old one as a worst case scenario.

Any help would be appreciated.

Thank you

Jody 

[Zigger222]

Ok, I will try this and see if the CS Agent can help. 

Thank you very much and have a good day.

[Handy1]

@Zigger222  Get your friend to contact support to help regain access 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Zigger222 

your friend would need to contact support to confirm the login email address used 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

if he needs to resume service quickly, get a voucher from SDM/711/London Drug/Shell and load the voucher using *611