07-11-2021 05:18 PM - edited 01-06-2022 02:46 AM
So I have had a $50 4GB data at LTE speed for a while now and was considering upgrading to get a little bit more data. I went to the plans page and all the options seem to be plans with more data but they are all 3G speeds. Am I looking at the wrong place or can you no longer get LTE plans?
07-11-2021 05:35 PM - edited 07-11-2021 05:37 PM
if you like to choice more different data plan visit HERE to review all plan,
and how to Change Your Plan
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.
07-11-2021 05:27 PM
I thanks it depends if you need the extra data or not. If you can work around with the lesser data now, keep it.
07-11-2021 05:25 PM
Ok Thank you for confirming. I guess Ill have to stay with my current old plan since new ones are slower. Thanks for clarifying.
07-11-2021 05:24 PM - edited 07-11-2021 05:24 PM
@Khafriaal you now have an LTE speed plan, right? You have full LTE speed, right?
All the new plan you change to, although will be using the LTE network , it will be throttled to 3Mbps. If you have LTE speed plan now, current plan will be slower.
07-11-2021 05:22 PM
I see. So if I change to a new plan it will be the same speed as my current plan since everything is throttled?
07-11-2021 05:21 PM
All plans are now LTE but throttled at 3mbs. There are no full speed LTE plans at public
07-11-2021 05:20 PM - edited 07-11-2021 05:21 PM
No, there is no more LTE/4G plan. You are on the grandfather plan now.
If you pick the new plan now, you will get more data but you will give up your 4G. And once you moved away, you won't get your old plan back.