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Are PM advertising inaccuracies purposely calculated? (STILL offers $2 on Auto Pay.)

Beer
Town Hero / Héro de la Ville

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Are PM advertising inaccuracies purposely calculated?

 PM web programmers are obviously capable having made numerous updates and corrections to the PM web pages.  However, to this date they have not corrected the misleading plan benefits such as a $2 and 250 MB bonus if auto pay is chosen.  Over the past few months, I for one have reported these mistakes several times and other then apologies nothing has been done. I am not losing sleep over this but it is clear to me that I have been misled to switching to the new point system. And again, other than the apologies that acknowledges PM misleading plan features they further apologise that they are unable to reverse my plans back to the rewards system.

I have never before encountered a seller that has made an acknowledged advertising or price mistake and more or less told me  – that’s just too bad.

IN ADDITION:

(1)

Perhaps a reasonable course of action could be if all Oracles could jointly submit this complaint directly to PM.

Also isn’t there a cooling off period law? Accounts switched from the rewards to the point system should be able to switch back within a reasonable time frame. 

(2) 

What are the government regulatory bodies doing other than studies and wasting tax payers money?  Gas prices are soaring despite that the oil companies are making record profits. Food prices are continuously increasing despite record breaking food industry profits ( Loblaws shows 40% profit increases). @dust2dust

(3). 

By “free marketplace”, I simply mean that which matches the law. If the majority of persons want more or less freedoms , they will have to ask their government to pass laws to that effect.

 

(4) Ohhh wait a minute --what are we discussing here? -> isn't this a community forum setup to help others solve their mobile plan problems?

 

 

68 REPLIES 68

kb_mv
Mayor / Maire

I would think prepaid or not, knowingly misleading customers, intentionally or otherwise leaves them open to new customers asking for their money back and to cancel their service. The misleading advertising has been pointed out to them. How can PM in good conscience say no?

I don't think they want a big customer base..  neither do I. less is more

It makes no sense to intentionally irritate your potential customers. If you don't want them, don't let them sign up. I don't think it is asking too much of PM to ensure their website reflects reality.

it's all about profits... wether they're purposely making this service worse or not. that's the goal 

darlicious
Mayor / Maire

The less money public mobile/telus spends on fixing problems here the more renumeration telus can pay Darren Entwistle annually. When you consider he earned $19.82 million last year the same amount as 236 single parent families were given to live on per year in Alberta on welfare ($7002/year) then you can understand why nothing gets fixed at public mobile and 30% rate hikes are considered reasonable.

 

@Beer 

Do as I and put your mouth where your money is and file a complaint with the appropriate government agency. In this case the Competition Bureau of Canada currently fighting Rogers in court over the merger with Shaw on the grounds that it will result in a less competitive telecommunications marketplace and higher mobile plan prices for consumers. I am one of those customers and I am not happy about it.

Beer
Town Hero / Héro de la Ville

 

The Competition Bureau of Canada is currently fighting Rogers in court over the merger with Shaw on the grounds that it will result in a less competitive telecommunications marketplace and higher mobile plan prices for consumers.

Are they  just not wasting working citizens tax money?


 

dust2dust
Town Hero / Héro de la Ville

If I'm understanding and reading things right, Rogers blinked and Quebecor picked up Freedom. I would think that also includes Shaw Mobile as that was really just Freedom anyway I seem to think.

 

So you don't like it when government regulators do their jobs? Or you would rather a free for all, do whatever you want, unregulated marketplace, consequences be danged? That is a school of thought. Someone wants to sell a widget. Turns out the widget kills people after that someone has sold some. Or is toxic. Or whatever. In that school of thought the market will crush that business. Is that what minimalists of government want? Or, would it be preferable to have government regulatory bodies directing that business to not kill people before they do because they already know the widget will kill and harm people and if they do there are consequences other than no longer being in business.

Those working citizens also work for those companies. If the marketplace was unregulated then they would also be slaves. It took government regulation to stop slavery. Sadly still going on in some places.

darlicious
Mayor / Maire

@Beer 

The competition bureau serves a vital part of the Canadian business/retail enviroment and in particular the telecommunications industry. If it wasnt for them we would be paying even higher prices for our mobile services. They ensure a fair marketplace and enforce our retail legislation. They imposed millions of dollars in fines against the big three for premium text message charges, aggressive and deceptive marketing, negative billing, fake customer testimonials etc....you pay taxes regardless. Don't you want your taxes to work for you?

Beer
Town Hero / Héro de la Ville

By “free marketplace”, I simply mean that which matches the law. If the majority of persons want more or  less freedoms , they will have to ask their government to pass laws to that effect.