@hoddy2000
Until telus implements VoLTE calling for pm using a workaround voip provider is your only resolution since telus removed your local cell tower's 3G network to upgrade to 5G. They have been consistently doing these kind of upgrades sacrificing a few pm customer's access to voice calls to increase 5G coverage.
There is only a certain amount of time that they can continue to do this and not implement VoLTE however affected customers are far and few between and its not clear who you can complain to push telus into complying with the Telecommunications Act of Canada. Really you need an advocacy group to help organize and file a formal complaint with the CRTC.
Rumor has been rife with the end of the year being the approximate time frame for the VoLTE roll out to happen and that's probably about the limit of time telus can get away with denying its customers (public mobile customers are ultimately telus customers) basic telecom service before a class action type lawsuit/complaint would have real credence.
In the meantime when you do have voice calling service (a 3G network connection/signal) call forward your "unreachable" to your voip phone #. Then at least you will no longer miss incoming calling to your pm number when you have no 3G signal it will ring thru to your voip provider phone #.
If nothing changes come early 2023 come back here and see if there's some grassroots organization happening that can apply to be heard at the WCC review hearings the CRTC will be conducting in the spring. Actually come back in December to get your holiday gifts from pm then come back in January......maybe by then the scattering of affected pm customers in and around the Shuswap can band together with a petition or Facebook group? There's probably quite a few of you.....you just been a virtual coffee shop to meet at? Maybe a mastodon server?
