@Stevesubject wrote:
Have done all that already including doing a complete wipe and reinstall of iOS of the phone. Tried using a brand new Iphone 7 that I received as a gift and same thing.
I was going to recommend trying your SIM in another PM compatible phone - glad you've tried that.
I would contact the Moderators - they may be able to do an account reset or something similar to get this functioning. It is a function of the carrier/plan to provide this feature, and generally not your device.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
