03-30-2022 12:25 PM
I have tried everything I can to allow my phone to receive calls and still everything goes straight to voicemail without my phone ever ringing.
I see that many other people are having the same problem. When do you plan on solving this issue?
03-30-2022 09:12 PM
@DennisCronk wrote:Very simple fix in your settings find network in network go to advanced uncheck auto locate Network take a moment or two for the phone to find a network more than likely will tell you connected to public mobile or give you option to choose 3G or 4G public once connected recheck auto connect to network
@DennisCronk - did this happen to you as well, and this was what you did which fixed it the issue?
03-30-2022 03:31 PM
In phone settings under Network under advanced uncheck auto connect to network it will manually find a network will give you option to choose carrier choose 3G or 4G public mobile when connected reconnect checkmark on auto connect to network in advance settings and good to go!
03-30-2022 03:29 PM
Check newest reply for fix
03-30-2022 03:29 PM
Posted solution above!
03-30-2022 03:28 PM
Very simple fix in your settings find network in network go to advanced uncheck auto locate Network take a moment or two for the phone to find a network more than likely will tell you connected to public mobile or give you option to choose 3G or 4G public once connected recheck auto connect to network
03-30-2022 01:12 PM
More like the 300th post in the last week
03-30-2022 12:53 PM
Yes, this is why I am here, it is happening on my wifes phone and I spent a good amount if time trying to figure out the issue.
03-30-2022 12:50 PM - edited 03-30-2022 12:52 PM
It seems that the Telus outage is still affecting more customers.
Try powering off the phone, remove the SIM tray, reseat the SIM, wait 2 minutes, slide the tray back into the phone and power on the phone.
You can also try putting the SIM in another phone and follow the above instructions then put the SIM back in the original phone.
If that fails, contact a CS_Agent to refresh the network setting for your SIM.
03-30-2022 12:48 PM
Try putting your SIM into another phone. That will trigger re-provisioning of your SIM/account and might resolve this type of issue.
Another customer just reported that agent was able to resolve very similar issue. Send a private message to the CSA - agent by clicking Here
03-30-2022 12:30 PM
Did you try putting the sim in another phone and see if it works? Then back.
Public is very poor at communication. This community picks up on trends. But we're not Public. Just customers like you.
03-30-2022 12:27 PM
@KristaJ Definitely may be something wrong as this is 3rd post in last hour.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.