11-30-2022 07:37 PM
Hello Friends,
Does any one faced a similar issue and resolved this. Banker is saying thats something with the Provider has to remove the blockage. I can receive text messages from my friends in USA. Kindly advise for any help. Thanks for your assistance in advance.
Thanks.
Solved! Go to Solution.
11-30-2022 08:04 PM
Depending on when you activated and ported in? You may not recieve some finance related 2FA text messages for 72 hrs up to 7 days. If it goes beyond that time you may need to see if the financial institution offers verification thru email or voice message.
11-30-2022 07:41 PM - edited 11-30-2022 07:42 PM
Good question.
Check out this link re short codes:
If you wish to ask customer support, here's how:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
11-30-2022 07:40 PM - edited 11-30-2022 07:41 PM
please note that international system text like 2FA might not get through. A lot of the time it is the sender issue, rather than the receiving end. The sender system was not setup to send text , shortcode, outside of their home country. As far as I know, PM does not actively setup brokerage for this. I doubt there is much PM will do, but you can try to open ticket with them
Also, I suggest you to ask your US bank for other from of 2FA. Authentication app will be best, email or voice call will be a workarounds
You can open ticket with PM support:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there