Agent submitted ticket. . Still can’t access account , email server gone

[Shadowfax]

A ticket was submitted by the agent but nothing came of it. I can’t access my account over a week. Just moved, no data to get around new place. Server connected to my sign in email is gone. Can’t get into account . No help in over a week even after the agent submitted a ticket 

[Shadowfax]

Thank you , I sent a message by the link you provided. This platform is very confusing 

[Chalupa_Batman]

I would suggest you message again and ask it to be escalated to a supervisor. 

[hTideGnow]

hi @Shadowfax shouldnt need to wait a week.  Usually just 2 to 4 hours

  did you check the community inbox?

anyway, I would message them again 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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