Add on for the states

[Swy]

I made purchase for an add- on plan for the states. The payment through on my credit card, but I am not able to use my plan. Help

[LeePublic]

@Swy you have to buy the addon in the self serve.

Sign in, click add on, and buy the US roaming package, not the 1000 min US call. 

[MrSpock]

@Swy hi it is a 2 step process first put money in your account then go back in and buy the addon are the funds still sitting in your account?

[Swy]

Also, I need to mention that I had the services working yesterday, but nothing today

[softech]

@Swy   Buying add-on is a 2 steps process, 1. Load Fund, 2. actually buying of the add-on

Did you go through Step2 as well?  many people missed that.  

If your My Account's Available fund shows the fund you just laoded and not $0, then likely you missed step 2

[dust2dust]

If you still see the amount in your balance then you need to go back to the purchase screen and actually buy the add-on. But check on the plan details page if you only bought talk and/or text. Data will show up under my data & add-ons.

Adding - so you had bought it earlier and it worked briefly but now not? Try to manually connect to T-Mobile. Also try to set the phone to 2G-only if that's an option on your phone to see if talk works.

[MrSpock]

@Swy  ok if that's the case it is because all the 3g is shutting down in the states, ask for a refund you can open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[LeePublic]

the addon page should look like this:

[Swy]

I followed all your instructions and I still unable to get my add on service. This really frustrating. The now I have charged 2x on my credit card for the same add-on plan

[Meow]

If you followed instruction to the letter, your add-on should be on your account.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

1. Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
2. Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve