Add On

[Melodie44]

I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in the service. I could not depend on my phone at all and had to use my sisters phone. I am therefore requesting a refund for a service that failed me. Thank you for you attention in this matter. 

[Melodie44]

• I was in South Carolina

[hairbag1]

@Melodie44 

top of this page click Get Help / Chat with Simon to start the process of CSA assistance.

[softech · Accepted solution]

@Melodie44   curious, which state and city you were at?

As to refund or compensation, I heard that PM support able to do something.  Please open ticket with PM support and share your experience with them.

1. Please open ticket via Chatbot (need access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there