Active Plan but can't make calls

[BKNS27]

@Learnzy17 

If your account indicates that it is Active then reboot your phone by powering off the phone by holding down the power button and power off then back on.

[JK8]

@Learnzy17 

Are you a new customer? Did you port a number over?

Have you tried rebooting, resetting network settings, reinstalling SIM card?

Is your phone unlocked? Tried sim in another unlocked phone?