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Thank you for providing us with an update !
I took a look into your port request and it has actually been completed as of November 25th 🙂 If you have any questions, don't hesitate to send us a message. Welcome to PM,
Ball is rolling
switched sim cards because my other old service no longer worked
used text to attempt to sign in to my account
supposed to get a 'confirmation email'
don't have it yet.
also, cant send or receive calls. which is kind of the scariest part, and why i want a cellphone to begin with.
I hope it's fixed soon.
Hi all. I think until the promo period ends there is no point tagging moderators. Send private messages as outlined here: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me....
Also, given the current spate of issues DO NOT port-in from an old carrier until you have an active account and service. The absolutely worst state is an inactive account and failed port-in; this often results in no service with PM AND the old carrier.
@vermatanya I would suggest you reach out to the mods separately as well so you don't get lost in this thread.
Also make sure to follow the below,
Due to a high volume of messages being received, we are experiencing some delays in getting back to you. In order for us to be more efficient, we would like to call out a few things that can help us, help you.
1) If you recently ported your phone number and you are experiencing mixed services/porting issues – send us a private message and please include your Public Mobile phone # (if applicable), the number you wish to port, as well as theaccount number associated to your old service provider
2) If you have a failed activation, but you have been charged, please include when private messaging us - your SIM card number, name and email address used when activating.
During your activation, if you have not been charged, please clear your cookies/cache and try again, or use a new browser. Should you require further assistance, please send a private message to one of the moderators.
3) If your plan change has failed, or you are experiencing difficulty changing your plan, please send a private message including your Public Mobile phone number, account number and desired plan
4) If you are missing referral rewards, please send a private message including your phone number as well as thenumbers you referred.
@20xxtechnology Make sure if you need help from a Mod you reach out to them in 1 of two ways,