@Parmeeticai activating a Public Mobile with a new number is nearly immediate.
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If you missed the porting approval text or still having issues with a new activation, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
Or, are you a current Public Mobile customer already and you were performing a SIM-Swap on your existing account?
Some networking troubleshooting to try:
*turn off your phone, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.
*is your phone locked to its previous provider?
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
