Activation gone wrong

[cynk11]

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

[softech]

@cynk11   usually porting requires an active account.  So, your Koodo account should be active while porting.

Luckily, you are porting within Telus family.  Activate the line with a new number first.  Then open a ticket with PM and they might be able to do you a favour to port you the number without you reactivate your suspended Koodo account.

Let us know how it turns out

[esjliv · Accepted solution]

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@cynk11 wrote:

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

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@cynk11 

Get help with Customer Support (CSA)

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437