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Activation failure

Matoot
Good Citizen / Bon Citoyen

Hello. I recently tried to activate a new pm account and on the final page of verification the site froze and did not complete. I tried logging in using my credentials but it doesn't recognize my email address. I also tried to activate for a second time but it now says my sim card is invalid. I also contacted koodo( I was porting from them) they confirmed my number has been ported to pm. Both my koodo sim and pm sim have no service so I can't even register for self serve since it wants to send me a text code. I have no clue what to do now. Help please. 

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